Starbucks has entered the generative AI space with its new tool, Green Dot Assist. This virtual assistant is designed to help baristas and store managers improve their efficiency and streamline operations. The launch took place at a large employee conference, signaling a shift in the company's approach to technology. Green Dot Assist is currently being tested in 35 locations and is powered by Microsoft Azure.
• The app helps train new employees on beverage preparation.
• It aids shift managers with dynamic scheduling for unexpected changes.
• The assistant can troubleshoot equipment issues, offering visual guides.
• It is packaged as an iPad app, combining various support tools.
This move is significant for Starbucks as it aligns with their focus on employee training. The introduction of AI could lead to greater operational efficiency, especially as mobile ordering becomes more common. This development may set the stage for future advancements in automation within the company.
Enjoying the read? Subscribe for free to one of the fastest-growing newsletters and get weekly coffee news (TL;DR updates) delivered right to your inbox.