Frequently Asked Questions

Our beans are freshly roasted between two weeks to a month prior to delivery. We bring in fresh beans every month and maintain a minimal inventory to guarantee that our beans are always fresh.

Our selection predominantly features single-origin coffees sourced globally. On occasion, we also provide special limited-edition blends from our partner roasters, clearly labeled for aficionados looking to diversify their coffee experience.

All of our curated coffee selections are graded by expert Q-graders, who are specialized in evaluating coffee quality. Dark roasts are infrequent in Q-grader assessments because the deep roasting process tends to obscure the beans' natural flavors, which are crucial for evaluation. Q-graders concentrate on pinpointing specific characteristics such as flavor, aroma, and acidity, more evident in lighter roasts, as darker roasts typically dominate these subtle notes with their robust, smoky flavors.

However, occasionally, certain exceptional dark roasts score above 90 points for their quality. We are committed to sourcing these outstanding beans and will offer them to you as soon as they become available.

While our pouches are designed to keep the beans fresh, they are best stored at room temperature in a cool, dark location, away from heat and moisture.

Given the freshly roasted and ephemeral nature of our luxury coffee selections, we gracefully abstain from accepting returns once orders are dispatched. Yet, your delight remains our guiding compass. Should any facet of your order not meet your refined expectations, kindly reach out to our Coffee Concierge team within 30 days at Concierge@LuxCafeClub.com. We are devoted to ensuring your Lux Cafe Club experience resonates with perfection and will endeavor to craft a harmonious resolution.

At Lux Cafe Club, your satisfaction with our luxury coffee selection is paramount. If any aspect of your coffee shipment falls short, please reach out within 3 days. We typically grant refunds for orders arriving damaged or due to shipping errors. Please consult our full refund policy [HERE].

It's worth noting that the symphony of flavors in coffee is a personal experience, varying with each discerning palate. While our curation is meticulous, taste perceptions remain individual. A divergence in flavor preference doesn't typically lead to a refund. We encourage your candid feedback on selections, allowing us to further tailor future curations. Should any concerns arise, contact us at Concierge@LuxCafeClub.com, and we'll endeavor to address them.

Currently, we dispatch our luxury coffee collections to the contiguous 48 states, as well as Hawaii, Alaska, and Puerto Rico. We also ship to the following countries: Austria, Australia, Belgium, Canada, Denmark, Germany, Finland, France, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, Norway, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom. Other international voyages for our coffee treasures are not yet available.

Your handpicked luxury coffee ensemble gets shipped within 24 hours of your order. Typical shipping time is within 3-7 days depending on the delivery address.

Certainly. For those moments when anticipation becomes insatiable, expedited shipping for your luxury coffee is available at a nominal fee.