Lux Cafe Club Return and Refund Policy
At Lux Cafe Club, we pride ourselves on delivering exceptional coffee gems, curated with precision. Our commitment to excellence extends to ensuring the timely and secure delivery of each order.
Report of Damaged or Incorrect Shipments:
If your order arrives damaged, incorrect, or presents any other issue, please notify us within 3 business days of delivery at Concierge@LuxCafeClub.com. Evidence, such as photographs, may be required to facilitate compensation. Please note that our liability for damages is restricted to the value of the purchased product.
Exclusions from Guarantee:
Our guarantee does not cover issues arising from the following scenarios:
- Provision of an incomplete or incorrect delivery address.
- Requests for address changes made post-shipment that result in package rerouting.
- Melting of the product post-delivery.
- Unforeseen shipping delays beyond our control.
Returns and Refunds:
Given the perishable nature of coffee, we cannot accept returns of undamaged items. If your shipment is compromised in any way or is a result of a shipping error, please get in touch within 3 days of receipt. While we typically authorize refunds for such situations, it's essential to recognize that coffee's rich tapestry of flavors is a deeply personal experience. Individual taste perceptions may vary; thus, differences in flavor preference do not qualify for a refund. However, your invaluable feedback aids us in refining our subsequent curation endeavors.
Feedback and Communication:
Your satisfaction remains at the heart of Lux Cafe Club. We earnestly encourage members to share feedback on our selections, which enables us to craft an even more tailored experience for you in the future. For any queries, concerns, or feedback, kindly reach out to us at Concierge@LuxCafeClub.com. We're always here to assist.
