Specialty coffee is defined by its commitment to quality, with cafés and roasters striving to serve only the best. This article explores how a bottom-up approach can enhance quality across all aspects of a coffee business. It highlights the importance of teamwork and shared responsibility among all staff members, from baristas to managers, in cultivating a culture focused on excellence.
• Specialty coffee must meet a minimum score of 80 points, but quality goes beyond just numbers.
• All staff play a vital role in maintaining high standards, requiring ongoing training and investment.
• Creating a cohesive customer experience involves attention to detail in every aspect, from ambiance to service.
• A strong company culture fosters a shared commitment to quality, making it essential for success.
In a competitive market, emphasizing quality in every area of a coffee business is crucial. This holistic approach not only attracts customers but also builds a loyal team, ensuring long-term success and sustainability.
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