The rise of plant milks and cold coffee drinks is transforming the coffee shop landscape. Customers are increasingly seeking unique beverage experiences, leading to a surge in demand for customization. This shift presents challenges for baristas, as more complex menus can slow down service and require additional training. Major chains like Starbucks have responded by streamlining their offerings to enhance efficiency.
• Cold coffee drinks now account for 75% of sales at Starbucks, highlighting their popularity, especially among Gen Z.
• Oat milk has become a preferred choice, with over 28% of UK coffee shop customers opting for it.
• The demand for customization is driven by health, dietary, and ethical considerations, leading to a broader acceptance of plant-based options.
• Automation tools, like the Latte Art Factory, help baristas manage workflow and maintain quality while serving a diverse range of drinks.
This evolution matters because it reflects changing consumer preferences and the need for coffee shops to adapt to remain competitive. By embracing automation and training, cafés can enhance service quality while meeting the growing demand for diverse beverage options.
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