Mail Delays Threaten Small Coffee Business Survival

Mail Delays Threaten Small Coffee Business Survival

Michael Filley, owner of Wild Spirit Coffee in Odon, Indiana, is facing significant challenges due to mail delays this holiday season. After three years in business, he has noticed a troubling pattern of slow deliveries, with many customers not receiving their orders on time. The situation has escalated to the point where some packages have even gone missing entirely, leading to frustration among his clientele.

• Filley reports losing hundreds of dollars as he replaces and resends coffee to unhappy customers.

• He emphasizes the long-term risk of losing customers, which could severely impact his small business.

• Despite paying for priority shipping, orders are taking up to 10 days to arrive, far exceeding the expected 1-3 days.

• The USPS has acknowledged the increased volume of packages during the holiday season but did not specifically address Filley's issues.

This situation highlights the vulnerability of small businesses that rely heavily on timely deliveries. As delays continue, the risk of losing loyal customers grows, threatening the very existence of such businesses during a crucial time of year.

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